Frequently Asked Questions

Once content is delivered, it's yours. Ownership and usage rights are determined at the time of your brief submission — whether that's organic social use, paid ads, or extended licensing. We'll make sure everything is clearly outlined before a creator gets to work so there are no surprises.

Every project is different. Timelines depend on the number of assets, content type, and your deadline. When you submit a brief, you'll set your target delivery date and we'll confirm feasibility before matching you with a creator. As a general rule, we recommend allowing at least 7 days from brief submission to final delivery. Need it faster? Rush turnaround options are available for an additional fee.

Our revision process is designed to prevent this from happening. Before a creator begins filming, they'll submit a concept for your review and approval — so you're aligned on direction before any content is made. If something still doesn't land the way you hoped, we'll work with you and the creator directly to make it right.

No — and that's intentional. We handle all communication with creators on your behalf. You'll never need to chase anyone down, manage a freelancer, or navigate an awkward conversation. You submit your brief, review concepts and content through your dashboard, and share feedback there. We take care of everything in between.

Every asset includes one round of concept revisions and one round of content revisions. Here's how it works: once you're matched with a creator, they'll submit a concept to your dashboard for review. You can approve it or leave feedback. Once approved, they'll create the content and submit it for your final review. At that stage, you can approve it or request one round of revisions. All feedback happens directly through your dashboard — no back and forth outside the platform.

Influencers are paid for their audience. Creators are paid for their craft. At Local Lens, we work exclusively with creators — skilled individuals who know how to make content that feels native to the platform, stops the scroll, and reflects your brand authentically. They don't need a massive following to do that. In fact, some of the best content on social media was made by people you've never heard of — because the algorithm rewards quality and relevance, not follower count.

We match based on what actually matters — creative specialty, content style, industry experience, and location. When you submit a brief, our team reviews your brand, goals, and content needs and handpicks a creator from our vetted network whose work and expertise align with what you're looking for. You won't need to search, vet, or negotiate — we do that for you.

Brands can view each creator's platform username, location, and portfolio of past work. Creator identities are kept anonymous to protect our network — but their portfolio speaks for itself. You'll always have the opportunity to review a creator's work before they're matched to your brief.